FAQ
Straight answers.
If yours isn't here, ask. I answer every message myself.
Migration
Is the migration really free?
Yes. It is free with an annual plan, or with a 3-month minimum on monthly billing. I do the move myself.
Will the move interrupt my site?
It should not. I copy your site to the new server while your live site keeps running, you check a preview, and DNS switches only when you say so. If anything looks wrong after the switch, switching back is quick.
What do you need from me?
Your site's address to start. I tell you what access I need, and after that you click through the preview. Once you are happy with the move, you cancel your old host.
Plans & billing
What counts as "site change work"?
Small edits you would otherwise do yourself: swapping a photo, fixing a typo, installing a plugin. Set and Forget includes up to 15 minutes a month and Plus up to 30. Site changes are done within two business days. Bigger projects I quote separately.
How does annual billing work?
Annual billing is two months free: $890 a year for Set and Forget, or $1,590 a year for Plus.
How does the 30-day money-back guarantee work?
It applies to everyone, including migrated accounts. Cancel within 30 days for a full refund, and I help you move your site back. On monthly billing, the 3-month minimum starts after day 30.
Is SEO included?
SEO tweaks and a monthly SEO report are an add-on to either plan. Ask me for pricing.
Backups & monitoring
What gets backed up?
The whole server is snapshotted every day and each snapshot is kept for 14 days. On top of that, a copy of your database is taken every night.
How is my site monitored?
Around the clock. When something needs attention I am alerted automatically, and I resolve it.
What sits in front of my site?
Cloudflare, as both the CDN and the firewall. SSL renews automatically and HTTPS is forced.
Support
How fast do you reply?
Within one business day, and the same business day on Plus. Business days are Monday to Friday. Site changes are done within two business days. Urgent changes get a response within four hours, or first thing in the morning if it comes in overnight: for example a wrong phone number or address on your site, or legal wording that puts you at risk.
Is it really just you?
You deal with me directly. One person who knows your site, not a ticket queue.
How do I reach you?
Through the enquiry form on the Get Started page, or by email at [email protected].
Still wondering about something?
Send it over. I reply within one business day.